Frequently Asked Questions
Got a question? As Chicken Experts, we have the answers. Read through our FAQ or send us your question using the form below.
Where can I buy your products?
To find the product you are looking for, go to the product’s page and click on “Find Retailer”. Or, ask us through our general inquiries form.
How can I become a customer?
Please fill out our sales inquiry form here.
Are you hiring?
Our family is always growing. Learn more about us and see our current job opportunities on our Careers page.
What are your animal welfare protocols and standards?
What are your chickens fed?
Maple Lodge Farms holds contracts with several local Ontario farmers and as such, the grain that each farmer feeds their chickens will vary to some degree. However, the main ingredient of chicken feed (over 85%) is grains and grain by-products, along with meal made from protein-producing seeds, such as canola or soybean meal. Vitamin and minerals are also commonly added to prevent any nutrient deficiencies. For further information on how chickens are raised, please visit the Chicken Farmers of Canada website here.
Are your chickens free range?
In general, outside of organic farming, chickens that are raised in Canada are “free-run”, that is, they are raised to roam freely in climate-controlled barns with free access to food and water. This form of chicken rearing protects the birds from the elements and from predators, giving the birds a safe and comfortable environment in which to grow. The term “free range”, however, denotes a form of chicken rearing where chickens have access to the outdoors for at least part of the day. In Canada, there are no specific requirements, such as the length of time spent outdoors or the type of environment, in order to use these claims. For further information, please visit the Chicken Farmers of Canada website here.
Do you use hormones?
The use of hormones (including steroid hormones) in chicken production has been banned in Canada since 1963. It is illegal and has been for more than 55 years, so you can rest assured that you are not consuming hormones when you eat chicken. To ensure compliance, the Canadian Food Inspection Agency employs a surveillance program whereby meat samples are routinely tested for chemical residues including hormones. For further information, please visit the Chicken Farmers of Canada here.
Do you use antibiotics?
Maple Lodge Farms has contracts with several local Ontario farmers and as such, the grain that each farmer feeds their chickens will vary to some degree. It is a general practice (outside of organic farming or those labeled “raised without antibiotics”) to use a very small amount of antibiotic in chicken feed to prevent birds from developing disease. In this way, veterinary antibiotics play an integral role in providing safe food for consumers as well as in animal welfare and animal health.
Is Maple Lodge Farms a Canadian company?
We’ve officially been Canadian family owned and operated since 1955, but our founders, the May family, have lived and worked on the same plot of land since 1834!
Where can I submit a question about your products?
We always welcome questions. Please fill out our inquiry form here and we will get back to you.
I have a media inquiry, who can I contact?
Please call 1-800-387-2552 for all media inquiries.
I’m looking for a sponsorship or donation.
Please fill out our Sponsorship & Donation form.
How do I get coupons for your products?
You can view coupons here. Also, be sure to like us on Facebook, follow us on Instagram, and sign-up for our newsletter so you receive all our coupons.
How do I cook your products?
Cooking chicken is easy, but there are a few things you should know. Read our Chicken How-To guide here.
If you’re having an issue with one of our products, please complete the following:
SPONSORSHIP & DONATION
Thank you for your request for a donation or event sponsorship. Please submit the following information and a specialist will contact you to discuss your request.
Thank you for your interest in doing business with Maple Lodge Farms.
In order to correctly and quickly expedite your request, we ask that you send us some information that we can forward to the appropriate department. Please fill out the form below, and a specialist will contact you to discuss your request.
Have a question that doesn’t fit in one of the previous categories? Please fill out the information below and we would be happy to help you with your request.
8301 Winston Churchill Blvd. Brampton, ON
Monday - Friday
8:00 am - 4:30 pm